RETURN AND EXCHANGE
We offer a 14 day returns guarantee, which means that if for any reason you are not entirely satisfied with your purchase you can return it to us in its original condition within 14 days of the date you received the goods, and we will issue a full refund of the original purchase price paid. The only condition of this policy is that the return meets the following requirements*
*Please be aware that certain "special order" products are not covered by our 14 day returns guarantee. If you need clarification on whether your product is classed as a special order, please contact us prior to placing your order
**Clearance Items are non- refundable and may not be returned
*** For hygiene reasons in-ear headphones and cloth headband headphones cannot be returned unless they are faulty.
**** Gift Certificates may not be returned
*****PLEASE REVIEW THE FINAL SALE AND NON-REFUNDABLE SECTION FOR ADDITIONAL INFORMATION
To arrange a return please contact support services at support@Dannisearz.com which supplied your order at the number on your order confirmation email.
Please note that we cannot be held responsible for returned goods that are lost in transit and customers are responsible for returns postage costs. In the event of a return we recommend that you send the goods back to us via a tracked service. This will ensure proof of delivery and insurance of the goods whilst they are in transit.
Refunds will normally be issued within approximately 7 working days of the return to allow for a careful inspection of the products(s) to ensure they are in a re-saleable condition. The money will be refunded via the same method payment was taken. Refunds cannot be made to any third parties or alternative credit card.
If you require any further information on returns, please contact us.
FAULTY OR DAMAGED PRODUCTS
We request that you retain the original packaging for at least the period of the warranty as we will only collect products if they are in the original packaging. If the original packaging has been discarded, you will be asked to return the goods to us in suitable alternative packaging that offers adequate protection for the product.
If the product arrives and you believe it to be faulty please contact the support center within the goods within 24 hours. Many problems can be rectified by speaking to one of our team. If the goods are faulty we can either exchange the product for a replacement, or you can ask us to arrange collection at our cost, and we will issue you a full refund. A replacement or refund must be requested within fourteen (14) days.
FINAL SALE AND NONRETURNABLE ITEMS
All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, special edition headphones, prepaid cards (including third-party gift cards), gift packaging, memberships, completed services, opened consumable items including batteries, cloth headband headphones, inner-ear headphones.
If you want to return or exchange your purchase, please know that the time period begins the day you receive your product.